Terms & Conditions

1. Services
orbIT provides computer and IT-related services, which may include:
 

• Computer diagnostics

• Hardware upgrades and component installation

• Windows and software installation or configuration

• Computer maintenance and cleaning

• Data backup and migration

• Storage upgrades

• General technical support
   

The availability of a specific service may depend on the equipment, condition of the system, compatibility, and technical requirements.

2. Diagnostics and Service Approval
A diagnosis or assessment is used to determine the condition of a system and identify an appropriate solution.

Where applicable, orbIT will communicate the recommended work and any associated costs before proceeding with additional services or hardware.
No additional work outside the approved service should be assumed to be included unless explicitly agreed upon.

3. Hardware and Compatibility
Hardware upgrades and replacements are subject to compatibility, availability, and the technical limitations of the customer's equipment.
orbIT may recommend specific components based on the system's specifications and intended use. Final compatibility is determined through technical evaluation.

4. Customer Data and Backups
Customers are responsible for maintaining backups of important personal or business information.
Although orbIT may provide backup or data migration services when requested, no backup or data transfer process can guarantee that every file will be recovered or preserved.
Customers should inform orbIT of any particularly important or sensitive data before service begins.

5. Software and Licenses
Customers are responsible for providing valid licenses and authorization for software installed on their systems unless the software or license is specifically supplied as part of the service.
orbIT does not provide or facilitate unauthorized copies, pirated software, or fraudulent software activation.

6. Existing Damage and Limitations
orbIT is not responsible for problems that existed before the service or for failures caused by pre-existing hardware damage, defective components, manufacturer defects, accidental damage, liquid exposure, power issues, or other circumstances outside the scope of the requested service.
Opening or servicing a device may also reveal pre-existing damage that was not visible during the initial assessment.

7. Service Results
orbIT will make reasonable efforts to complete authorized services professionally and verify the relevant functions of the system before delivery.
However, technical services cannot guarantee a particular performance improvement, lifespan, or future reliability of hardware or software.

8. Customer-Provided Equipment
Customers remain responsible for their equipment and should disclose known damage, passwords, encryption, security restrictions, or other conditions that may affect the service.
orbIT may be unable to complete a service if necessary access, authorization, components, or information is unavailable.

9. Website Use
The information provided on the orbIT website is for general informational purposes. Services, descriptions, availability, pricing, and other information may change without prior notice.
You agree not to misuse, disrupt, or attempt to gain unauthorized access to the website or its systems.

10. Third-Party Products and Services
orbIT may recommend or install hardware, software, or services provided by third parties. Such products and services may be subject to the manufacturer's or provider's own terms, warranties, and policies.

11. Changes to These Terms
orbIT may update these Terms & Conditions from time to time. Updated terms will be posted on this page with a revised date.
12. Contact
If you have questions regarding these Terms & Conditions, please contact orbIT through the contact information provided on our website.