Privacy Policy

Privacy Policy

1. Information We Collect

We may collect information you voluntarily provide when you contact us, request a diagnosis, request a service, or submit a form. This may include:
 

• Name

• Email address

• Phone number

• Information about your computer or device

• Description of a technical issue

• Service requests and communications

• Other information you choose to provide
   

We may also collect limited technical information about your visit to our website, such as browser type, device information, and website usage data, through Wix and other services used to operate the website.

2. How We Use Your Information
We may use the information we collect to:

• Respond to inquiries and service requests

• Schedule and manage services

• Diagnose and perform requested technical services

• Communicate with you regarding your service

• Improve our website and services

• Maintain business and service records

• Comply with applicable legal obligations

We do not sell your personal information.

3. Computer and Device Data
When providing technical services, orbIT may need to access information stored on your computer or device in order to perform the requested service.
We only access information reasonably necessary to complete the authorized service. Customers are responsible for maintaining appropriate backups of their personal data unless backup or data migration is specifically included in the requested service.

4. Data Protection
We take reasonable measures to protect information provided to us. However, no method of electronic storage or transmission can be guaranteed to be completely secure.

5. Third-Party Services
Our website may use third-party services, including Wix and communication, analytics, scheduling, payment, or other service providers. These providers may process information according to their own privacy policies.

6. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this policy, including maintaining service records and fulfilling legal or business requirements.

7. Your Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion, or information about how your data is used.
To submit a privacy-related request, contact us using the information provided on our website.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated revision date.

9. Contact
For questions regarding this Privacy Policy or the handling of your information, please contact orbIT through the contact information provided on our website.